Component II (Another Solution model- Service profit chain

SERVICE-PROFIT CHAIN

The service profit chain model is meant to address the service oriented activities of McDonald. By treating employees well will results in higher levels of employee satisfaction and decrease the likelihood that the employee will leave. A higher level of experience, resulting from improved employee retention, result in improved customer satisfaction (including disability customer),leads to higher levels of customer’s loyalty and the higher level of profitability. It show that the company also focus on disabilities people (whether the employee or customer).